There are 6 extremely effective communication strategies that will certainly help you stand out as an excellent leader. They are so effective that these strategies can be used at home.
Great leaders usually have great communication skills. This is what you have to do:
- Avoid Saying “No”; when using negative talk people usually argue, counter, or react explosively; making it more difficult to solve the problem. As an example, try to name the things you can do and the things you want to be done instead of saying “I can’t” and seem inefficient.
- When impossible requests show up, you should deal with them by: 1) Rephrasing the request, so no misunderstandings take place. 2) Showing empathy towards the other person’s feelings. 3) Expressing that you wish you’d be able to fix the problem. 4) Suggesting a reasonable alternative. These are great steps to take in order to avoid making people upset and make them understand the impossibility of their request by making sure that they know that you are completely aware of their feeling and needs. As a result they will be more than will to open their minds to suggestions regarding new alternatives so the problem can be solved.
- When difficult requests show up, you should: 1) Express that you are very eager to help. 2) Include the other person in the process of solving the problem by asking them to participate in the solution planning. This will help them understand the difficulty of their request as well as know that something is being done in order to solve it. If you succeed at this, people will feel that their needs are taken into consideration as well as their intellect and, hence, actually help you solve the situation.
- Try to offer choices to different situations that lead to different outcomes. This will encourage the person to take action and be part of the process. This will make you seem reasonable, flexible and with great insight as well as foresight. People enjoy working with natural leaders who help them feel part of the solution of an issue. They will usually get out of their way to help instead of raising walls that might interfere with your efficiency.
- Face complains in a positive way. Take them as constructive critic instead of reactive negatively. Ask them to describe the situation in an objective context. It is a good idea to ask them what they want what they would see as a fair solution or just ask them what would make them happy. They will understand that their happiness and satisfaction is your priority. As a result, people will be pleased and prone to take suggestions as well as express what the real issue is.
- Try to smile as much as you can. When you do so, people usually hear something different than when you frown. By frowning you express, rejection, anxiety, and fear. Nobody answers well to this negativity. And be sure no to be rude, that would make you smile build up their discomfort.