IN THIS ISSUE

COVER STORY

Featuring Mrunal Desai

Mrunal Desai is the CEO and Co-Founder of Aavgo, a property technology company located in the bay area. During the interview we had with him, he described how Aavgo operates.  They specialize in optimizing back-end operations, providing a faster and better guest experience. Mrunal explained how Aavago’s impact on the hotels they work with and how they help to improve efficiency and provide a best-in-class guest experience. He highlighted their 360 Virtual Front Desk platform that provides contactless technologies from check-in to check-out and performs all human operations, such as answering phone calls, walk-ins, night audits, OTA reconciliation, and group booking. 

“Aavgo360 is a virtual front desk platform that we use to provide dedicated virtual front desk agents for a property. Due to the labor shortages, we have multiple hotels that are now able to keep their lobbies open 24 hours a day and are utilizing our service as their full-time front desk operations. Our service is the same service you receive today, if not better. You can speak with our front desk agents; you can call down from your room and speak with the agent; we do room changes, make reservations, open housekeeping and maintenance tickets, answer questions, we even run Night Audit. “

 

AND MUCH MORE IN LUXURY LIFESTYLE AND BUSINESS…