Signifyd announced it is honoring wellness supplement retailer Organifi with its FLOW award for customer experience and digital agency Digital Operative for its work creating online experiences for e-commerce merchants and their customers.
Organifi was born of founders who were personally looking for a healthier lifestyle and ultimately a convenient and impactful way to help consumers who wanted to improve their wellness and nutrition.
Organifi has grown into a nutritional supplement powerhouse with headquarters in San Diego that houses a substantial customer support operation made up of a team of health and fitness enthusiasts who regularly challenge each other in body-building and fitness contests.
With about a dozen different juices and supplement products, it’s important for Organifi customers that the company’s success agents understand each customer’s goals and be able to provide insights and advice on how to use Organifi products in order to achieve them, Romagnoli says.
Part of Organifi’s team makes outbound calls to customers to check on their progress and their satisfaction with the company’s role in moving them down their path to a healthier life. If a customer is not satisfied with an Organifi product, he or she will get their money back.
Organifi, winner of the FLOW Customer Experience Award, and Digital Operative, winner of the FLOW Digital Experience Innovation Award, accepted their honors at Signifyd’s FLOW San Diego — an evening of high-level retail discussion among leaders in the field, who also gathered to enjoy each other’s company over dinner and drinks.
San Diego-based Digital Operative, also known as DO, understands that distinct pieces of the customer experience need to be woven together in order to provide a unified and outstanding shopping experience for consumers.
The DO team includes experts in creative direction, digital strategy, marketing, user experience, web design and e-commerce site development. They know that no two retailers are alike and that each merchant’s challenges require a distinctive set of solutions.
Organifi is more than a superfood company – it’s a lifestyle. With roots in transformation coaching, we discovered the power of mindset and community in creating sustainable lifestyle change.
Digital Operative is an award-winning, full-service, digital commerce agency with over 11 years of experience in providing innovative solutions to help our clients pursue business growth. Our agency capabilities include strategic planning, design, UX, digital marketing, and technology solutions and support. Digital Operative is a Transcosmos agency that specializes in e-commerce business. Headquartered in San Diego, CA, our company has offices in Denver, New York, Tokyo, and London.
Signifyd empowers fearless commerce by providing an end-to-end commerce protection platform. Powered by the Signifyd Commerce Network, its advanced machine learning engine protects merchants from fraud, consumer abuse and revenue loss caused by barriers and friction in the buying experience. Signifyd counts among its customers a number of companies on the Fortune 1000 and Internet Retailer Top 500 lists. Signifyd is headquartered in San Jose, CA., with locations in Denver, New York, Belfast, and London.